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Privacy Policy

Security and Privacy

Our security and privacy policy gives you peace of mind.

WireFreeAV.co.uk is hosted on secure servers. Your personal details including your credit card number are kept private and are protected during transmission using Secure Socket Layer (SSL) 128 bit encryption. This means that when buying online from our shop your card details are kept protected from unauthorised eyes, which of course is not always the case when using your card in some of the more conventional ways.

When you enter any secure website area you will see the locked padlock icon in the bottom right of your browser's screen.

For online purchases

WireFreeAV.co.uk does not hold your card data once a purchase transaction is completed. Whilst this means you need to take a few moments longer to enter your payment details it means an order cannot be placed without your payment details being entered by you at the time of the order. We think this extra security is worth a few extra moments of your time.

Privacy Policy

The information on the form you submit when buying products, requesting information, registering or sending feedback will be held and used by WireFreeAV.co.uk, its representatives and its business partners in accordance with the provisions of the Data Protection Act for the purpose of order processing, account administration, statistical analysis, business analysis, marketing and consumer research. You may be contacted via e-mail, letter, telephone or other reasonable means of communications to assist us in our consumer research activity.

This information may be used by WireFreeAV.co.uk, its representatives or its business partners to keep you informed of products and/or services which may be of interest to you. If you prefer not to receive such information, or participate in such research, tick the box at the end of the Data Protection statement before submitting your details.

You have a right to know about the personal information that we hold about you. You also have a right to have your data corrected or deleted. Please address all your requests and/or queries about our data-protection policy via our feedback form.

In addition, like most other e-commerce web sites, our site uses "cookies". These are small files placed in your browser to provide a more personalised experience. The text in a cookie, by itself, only tells us that you have visited our site before. A cookie generated by our site contains no information about you and does not gather information from your computer about you. It contains only an alphanumeric ID that, for example, allows you to retrieve your shopping basket. In this way, the cookie lets you continue shopping where you left off on your last visit, rather than requiring you to start again from scratch.

We Lucem Direct Ltd. (trading as WireFreeAV.co.uk) do not store credit card details nor do we share customer details with any 3rd parties.

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